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Make Your Cross-Country Move Stress Free - Watch Out for Brokers and Non-Authorized Movers

11/15/2024

 
We’ve all heard the horror stories. Stories of movers taking off with an aunt’s entire household, never to be heard from again. Or of the friends who had multiple items damaged during a long distance move only to find out that the person that scheduled their move was a broker, not an actual mover, and that the so-called ‘moving company’ was not licensed and wouldn’t return their calls, leaving them to pick up the pieces. Even of the co-worker who had the price triple after her movers loaded and left with all of her stuff and was then told it would not be delivered until she made an additional deposit of thousands of dollars. Of course those are stories of some of the worst moves. The majority of moves go off without a hitch.  Becoming educated about the process and knowing available resources before making a commitment to let someone load up your life and take off with it, is the best measure for a successful long distance interstate move.
Moving to a new state, whether that state is next door or across country, is both exciting and daunting. Whether you're relocating for a job, for family, or for a simple change of scenery, there’s a lot to coordinate when planning and managing an interstate move. One of the biggest decisions you’ll face is whether to use a moving broker to book your move or book with a moving company directly.
What is a Moving Broker?
A moving broker is not a moving company. They act as a middleman between you and moving companies. They don’t actually perform the move themselves; instead, they shop around on your behalf and book you with a moving company based on your needs and budget. While this might sound super convenient and cheap, there are significant drawbacks to consider.
Why Be Wary of Moving Brokers?
  1. Hidden Fees and Lack of Transparency: Brokers often advertise low prices to attract customers but may not disclose additional fees and actual moving company charges until after the move is scheduled and a non-refundable deposit has been collected. This can lead to unexpected costs that completely blow your budget. In addition, they may not be transparent about the fine print in the contract, leading you to agree to services and potential charges you are unaware of until it’s too late.
  2. Lack of Accountability: If something goes wrong during the move, it can be almost impossible to hold a broker accountable. The broker may not give you a straight answer, but rather route you to the claims department of the moving company that performed your move. This can lead to a long arduous process to find any kind of resolution.
  3. Quality of Service: Brokers typically partner with multiple moving companies and take the deal that offers the most profit for them, rather than looking out for your best interests. Not all of their partner moving companies provide the same level of service or reliability. You might unknowingly end up with a less reputable mover, resulting in a very stressful and costly experience.
  4. Misleading Estimates: Brokers may provide an estimate that seem too good to be true, only to have the actual moving company adjust the estimate significantly once they have inventoried your items. Often this is after you’ve made the commitment and paid upfront fees.

How to Plan Your Long Distance Move Yourself
1. Research Licensed and Reputable Moving Companies
Start by compiling a list of reputable moving companies that operate in your area. In Oregon, the best place to start is by looking up companies on ODOT’s website https://www.oregon.gov/odot/mct/pages/household-goods-moving.aspx. If a local company is not authorized to perform work in Oregon, they likely do not have interstate authority. Next, turn to the FMCSA (Federal Motor Carrier Safety Administration) and look up the companies on your list. Make sure they have a DOT and MC number and that they are authorized to move household goods across state lines. https://ai.fmcsa.dot.gov/hhg/search.asp. Lastly, look for reviews online, ask for recommendations from friends and family, and check ratings on platforms like the Better Business Bureau.
2. Get Multiple Estimates
Once you have a shortlist, contact each moving company to get an estimate. Moving companies are required to perform a visual survey either in person or virtually for interstate moves in order to provide the closest estimation of the weight of your shipment in order to calculate costs. Look for transparency in pricing and understand what’s included in the quote. Take time to ask each moving company the same questions and feel out which one will be the best fit for your move. Building a relationship with your mover based on trust and knowledge will give you the confidence that you’re in good hands during all phases of the moving process.
3. Understand Your Rights and Responsibilities
Familiarize yourself with the laws and regulations governing interstate household goods moving. The Federal Motor Carrier Safety Administration (FMCSA) provides resources that outline your rights as a consumer. https://www.fmcsa.dot.gov/protect-your-move. Understanding these can help protect you from potential scams and choose a reputable moving company.
4. Declutter Before You Move
Before obtaining estimates for your move, take the opportunity to declutter your belongings. Consider donating, selling or recycling items you no longer need. This will not only reduce the amount you need to move but can also save you money. Remember, long distance move pricing is based on a weight times distance calculation. The more weight you have, the higher the overall cost.
5. Consider Packing Options
Full service moving companies offer packing services. If you are potentially interested in having movers pack your items, make sure you ask for this pricing in the initial quote. If you choose to pack yourself, note that the mover is not liable for items packed by owner (PBO). This is an important option to consider when it comes to potential damage. If you choose to pack yourself, packing efficiently and using the right boxes and packing materials can save time and money.
6. Call Your Insurance Company
All interstate moves come with Basic Carrier Liability. This means that reimbursement for broken or damaged items is at 60 cents per pound per article. Full Value Protection can be purchased from your moving company for an additional fee. This fee is based on the weight of your shipment. There are third party insurance companies that can additionally insure your move, but it’s best to start with your own insurance company. You may find that you already have coverage on your existing homeowners insurance policy or that your agent can offer coverage with a simple addendum.
6. Create a Moving Checklist
Organize your long distance move with a checklist that outlines everything you need to do before, during and after the move. This could include notifying utilities, changing your address and setting up services at your new location. Ask your moving company if they have moving tips that can help you prepare. At Elite Relocation Services, we have a website page dedicated to helping our clients plan and prepare for their move https://www.eliterelocationservices.com/moving-checklist.html. In addition, we send all clients our Move Day Tips & Reminders a week before their move so they know what to expect on move day.
7. Communication is Key
Once you’ve chosen a reputable moving company, maintain clear communication. Confirm the moving dates, details about your belongings, if any of the logistics or the scope of the move have changed since the initial survey, and any specific requirements you may have. This helps ensure everyone is on the same page. At Elite Relocation Services, we always confirm with our clients the week before their move to make sure we have addresses and dates correct and to let them know the size of the crew that will be arriving and the start time on move day.
Moving across state lines and even across country can be a seamless and positive experience if you take the right steps to educate yourself, make smart decisions, and avoid relying on brokers or third party agents. By conducting thorough research, comparing estimates, asking questions of potential moving companies and preparing your belongings, you can take control of your move and avoid unexpected pitfalls. Embrace the adventure of your new journey. Happy moving!

The Hidden Gem: Why Hiring a Small Family-Owned Moving Company for Long Distance Moves is a Game Changer

5/2/2024

 
Embarking on a long-distance move with your family is a significant undertaking that requires careful planning, organization and execution. Believe me, having moved with three young children in tow across several states, I’m no stranger to this. Just the travel portion with a family is a daunting task, let alone coordinating the move of all of your household belongings. While there are ever increasing options and many moving companies to choose from, opting for a small family-owned business might just be the best decision you make. Let's explore the unique benefits of entrusting your long distance move to a small family-owned moving company, like ours, Elite Relocation Services.
  1. Personalized Service: One of the most significant advantages of working with a small family-owned moving company is the personalized service you receive. Unlike large corporate movers, where you may feel like just another number, family-owned businesses prioritize building relationships with their clients. This is especially true for us, where as business owners, we are very involved with day to day operations and have a personal stake in the business. From the initial consultation to the final delivery, you can expect attentive service, personalized attention to your specific needs and preferences as well as care and respect for your belongings.

  2. No Shared Loads: Small family-owned movers often own box trucks instead of semis. This means that your belongings will likely be the only load on their moving truck(s) so you can put your mind at ease that your household items won’t get mixed up with someone else’s. In addition, your items will be delivered from the same truck they were carefully loaded into. Some of the large corporate moving companies will pick up shipments in one truck, load them into a warehouse and then move them onto a larger truck for transport. It’s not uncommon for items to be loaded into wooden vaults and then transported as freight. Items may change hands several times, raising the risk of damage and loss. Family-owned movers will go the extra mile to ensure that your possessions arrive safely at your new home without changing hands.

  3. Date Specific Delivery: Most often with large moving companies, where each shipment is combined with several others, you won’t receive a specific date for delivery unless you pay extra. You’ll typically receive a “delivery-spread” meaning the delivery of your items may be within a couple of weeks timeframe and you’ll get a call from the driver a day or so before the actual delivery. Imagine your family living in an empty house for weeks until your household arrives. Since small family-owned movers will most likely only have your items on their truck(s), you’ll have a faster move time, know exactly when your delivery will be and you’ll recognize the mover driving the truck.

  4. Flexibility and Customization: Family-owned moving companies are often more flexible and willing to accommodate your unique requirements. Whether you need to schedule your move on short notice or require specialized services such as packing and unpacking, small movers are more likely to tailor their offerings to meet your needs. They understand that every family's move is different and are committed to finding solutions that work for you.

  5. Supporting Local Businesses: By choosing a small family-owned moving company, you're not just investing in your own move – you're also supporting local businesses and communities. These companies are often deeply rooted in their local areas and contribute to the local economy. We sure contribute to our local Eugene/Springfield community! By choosing to support a family-owned business, you're helping to sustain jobs and livelihoods in your community.

  6. Transparent Pricing & Claims Processing: Large moving companies and brokers often bombard customers with hidden fees and surcharges, leading to unexpected costs and budget overruns. In contrast, small family-owned moving companies are more transparent about their pricing and provide upfront quotes as well as clear explanations as to potential additional costs, if there are any. In addition, if something does go awry with your move and items are damaged, a small moving company will handle your claim in-house as opposed to being handed off to the claims department of a large corporation.

  7. Peace of Mind: Whether local or long distance, moving is typically a stressful experience, but working with a small family-owned moving company can provide peace of mind and alleviate much of the stress associated with the process. Knowing that your move is in the hands of dedicated professionals who genuinely care about your satisfaction can help reduce anxiety and make the transition to your new home smoother and more enjoyable.

  8. Community Connection: Small family-owned moving companies often have strong ties to their local communities and strive to build long-lasting relationships with their customers. At Elite Relocation Services, the bulk of our business is referral-based. Our relationships with customers, other service providers and fellow business owners is the cornerstone of our business. When you choose a family-owned mover, you become part of their extended family, and they'll go above and beyond to ensure your satisfaction. Whether it's providing recommendations for local services or offering support during the moving process, small movers like us are invested in your happiness and well-being.


In conclusion, entrusting your long-distance move to a small family-owned moving company offers a host of benefits that can make all the difference in your overall relocation experience. From personalized service and attention to detail to supporting local businesses and enjoying peace of mind, choosing a family-owned mover is a decision you won't regret. So, the next time you're planning a long-distance move with your family, consider the hidden gem of using a small family-owned moving company like ours – you'll be glad you did.

Authored by:
Claudia Schouten Jones
​Co-owner, Elite Relocation Services


Move Planning Checklist

Mastering the Art of Packing: Short Distance vs. Long Distance

10/5/2023

 
Many moons ago, long before I dreamed I’d co-own a moving company, I made my first big move as an adult from one house to another a few states away. I was excited for the new chapter. As most young mothers at the time, I had recorded hours of my children’s lives on my camcorder, probably 30 or more tapes worth. I hired professional movers but decided to pack myself. I was told that I didn’t have to pack what was in dresser drawers, so (not really thinking it through), left all of those video tapes in a top drawer. When the dresser arrived, I could tell that the tapes had gone topsy-turvy. I carefully scanned them to make sure none were lost. Unfortunately, the one tape that did not make it was the first year of my son’s life. I was devastated. I called the moving company and they offered to replace the tape, but there was no replacing all of that footage - his first crawl, first steps and first birthday. It was my own fault, of course. Had I packed everything properly, or had the movers do the packing, I would still be able to enjoy watching those precious moments today.

No matter how exciting an upcoming move to a new home may be, moving is one of life’s most challenging endeavors as it involves what seems to be an never-ending list of decisions and tasks. One of the most crucial aspects of moving is properly packing your belongings. At our company, Elite Relocation Services, our seasoned packing crew knows quite well the difference between packing for a local move and a long distance move. But If you’re aiming to pack yourself, a little education on how to pack properly can go a long way. Whether you are moving just a few blocks away or across the country, the packing strategy can vary significantly. Here we will explore the key differences between packing for a short distance move and a long distance move, along with some expert tips to make the task easier.

Packing for a Short Distance Move:
A short distance move typically covers a local area or within the same city. Here are some essential tips to streamline your packing process for a nearby relocation:

  • Sort and declutter. Before you start packing, declutter your belongings. Donate, sell or discard items you no longer use or need. Not only will this help reduce the number of items you have to pack, it will clear out spaces making the packing process quicker and more efficient.
  • When packing soft items or non-breakables, use sturdy totes. For a short distance move, this not only saves on the cost of moving boxes but also provides extra storage options in your new home. Totes can be used later, easily stacked and stored for your next move, or sold if no longer needed.
  • Use double corrugated boxes and plenty of padding for fragile items. Even though the distance is short, delicate items still require proper protection. Bubble wrap, packing paper, or soft clothing can safeguard breakables like dishes, glassware, and electronics.
  • Keep clothes on hangers. To save time and effort, leave your clothes on hangers and simply place them in wardrobe boxes. This way, they stay organized, and you can easily hang them up at your new home. Elite Relocation Services provides five complimentary wardrobe boxes to use on the day of your move.
  • Label boxes clearly. Make sure to label each box with its contents and the room it belongs to. This will make unpacking a breeze and help your movers to know where to place each box in your new home. (Tip: Use colored markers or stickers on boxes to designate which room a box belongs to and then place a matching sticker or colored piece of paper on the door of the room those boxes belong to in your new home. This will ensure your boxes end up exactly where you want them.)
  • Lastly, only leave lightweight clothing items in lower dresser drawers and pack up any and all other items.

Packing for a Long Distance Move:
A long distance move involves traveling to a different city or even a different state or country. Your items will be in the moving truck for much longer, traversing myriad rough roads and highways. Your move may required going up and down steep grades and around sharp bends. The key is to ensure that your belongings remain secure and well-organized throughout the journey. Consider the following tips:

  • Plan ahead. Long distance moves require careful planning. Start packing early and create a personal inventory to avoid last-minute stress. Create a moving checklist, noting all the tasks you need to complete before moving day.
  • Invest in quality packing supplies. Since your items will be in transit for a longer time, it's crucial to use durable and sturdy packing materials. Purchase high-quality moving boxes, packing tape, bubble wrap, and packing paper to protect your belongings adequately. Avoid using totes during the summer months. Temperatures inside the truck can easily climb to triple digits and plastic can become unstable.
  • Protect breakables. Put a layer of paper or padding on the bottom of boxes before you start packing them. Use ample padding and place plates and bowls upright on their sides in bundles, putting the heaviest items on the bottom of the box. Individually wrap glasses and stemware to protect handles and stems and pack them upright. Creating tiers in each box to separate heavier items on the bottom and lighter items on the top, will make unpacking safer and more efficient.
  • Use original box for your flat screen TVs if possible. If not, purchase TV cartons with foam corners for maximum protection.
  • Disassemble furniture. For long distance moves, it's often necessary to disassemble larger furniture pieces to maximize space in the moving truck and prevent damage during transportation. Keep track of screws and small parts by creating a “parts box” and placing them in labeled bags inside that box.
  • Consider professional packing services. If you're overwhelmed by the idea of packing for a long distance move, consider hiring professional packing services. Experienced packers like ours know the best techniques to safeguard your belongings during transit.

Additional Tips for Both Moves:
  • Take photos. Before disassembling electronics or furniture, take photos of their setup. This will be helpful when reassembling everything in your new home.
  • Pack an "Essentials Box" containing daily necessities such as toiletries, a change of clothes, important documents, chargers, and snacks. This box will come in handy until you've fully unpacked at your new place.
  • Remember to inform utility providers of your move to ensure a smooth transition of services.
  • Update your address with the postal service, banks, subscriptions, and other relevant parties.

In conclusion, whether you're moving a short distance or long distance, the key to a successful move lies in proper planning, organization, and packing. By following these tips and tailoring them to your specific needs, you can minimize stress and make your relocation a positive experience. Happy moving!

Written by Claudia Schouten Jones, Owner
​Elite Relocation Services

Embrace the Chaos: Making the Moving Process Fun and Funny!

7/25/2023

 
In the last blog post, I mentioned that I had recently travelled to California to help my daughter move. Despite having underestimated the task and pushing ourselves to sheer exhaustion to get her new place set up, we still fully enjoyed making it an adventure and found moments to laugh and have fun. On Saturday night at around 9:30, we realized that we hadn’t eaten so we ordered sushi and sat on her living room floor for the next hour, surrounded by boxes, piles of books and stacks of items to put away. We ate, watched “Bridesmaids” on her computer, talked and laughed until we cried. It was cherished time together.

There’s no doubt about the fact that moving is a daunting task, filled with stress and a seemingly endless to-do list. However, who said it had to be all serious and mundane? Let’s take a lighthearted approach and explore how you can inject some fun and humor into your moving process. So, let's strap on our moving boxes and embark on this exciting adventure!

Packing Party Extravaganza
Instead of viewing packing as a tedious chore, turn it into a party! Gather your friends and family, crank up your favorite tunes, and set up a packing station with snacks and drinks. Challenge each other to see who can pack the most efficiently or come up with the most creative way to pack a delicate item. Who knew bubble wrap and packing tape could be so entertaining? And if you’ve moved before and you’re completely over packing yourself, go get sushi and watch a movie with your favorite friends and let professional movers pack your home!

The Great Declutter Olympics
Before you start packing or even ditch the idea of packing and let the professionals movers do it, declutter your belongings. But here's a new twist – turn it into a competition! Divide your stuff into "keep," "donate/sell," and "toss" piles, and then swap piles and race against your family members or roommates to see who can declutter the fastest. Make funny commentary about each other's "interesting" items and celebrate the most unusual find with an imaginary award ceremony. Whether you’re moving together as a family or moving away from each other, like college roommates who have graduated, use the time to bond, laugh and make memories.

Moving Box Labeling Madness
Get creative with labeling your moving boxes. Instead of the usual "Kitchen" or "Living Room," use hilarious descriptions like "Stuff We Never Use," "Random Bits and Bobs," or "Don't Open Unless You're Brave!" Encourage your friends or family members to add their own quirky labels too – this will surely keep everyone (including your movers) entertained when unloading at the new place.

Moving Day Dress-Up
Who says you can't dress up for moving day? Pick a theme for the day and dress accordingly. Maybe it's "Funky Hats and Sunglasses Day" or "Superheroes Save Our Stuff Day” or “I Didn’t Know I Kept This Outfit Day”. If you have kids, you can even have a costume contest – it's hard to be stressed when you're laughing at each other's silly outfits.

Moving Truck Karaoke
If you’re moving yourself, buckle up for some moving truck karaoke! Create a moving day playlist with your favorite songs and sing your heart out while transporting your belongings. You can even do this in your own car as you drive to your new home while the professional movers drive the moving truck. Don’t forget to give bonus points for coming up with moving-themed parodies to well-known tunes. Remember, the more off-key you sing, the better!

Dance-Off Breaks
Moving can be physically demanding even when you hire movers, so why not incorporate dance breaks to lift everyone's spirits? When you finish loading or unloading a section of the truck, take a moment to bust a move. If you’ve hired professional movers, each time they empty a room, turn it into a dance floor for a few minutes. Encourage your family and/or friends to showcase their best moves – you might discover some hidden dance talents.

Cardboard Antics
What to do with all of those empty boxes and paper as you unpack? Build a fort or a maze in your new backyard before you donate all of that paper. Make a piñata out of a used box, decorate it and fill it with treats of your choice then invite your friends to a cardboard party. Create a scavenger hunt in all of that packing paper. Whoever finds whatever treasure you plant, wins it!

Make Dining Memories
Whether in the house you’re moving out of or the new place you’re moving into, find a moment to sit among your packed stuff, or even in your empty place, make a table out of a box, order some take-out and reminisce about where you’re leaving or share your excitement about all the things you’ll do in your new place. If you have a family, loved one or roommate with you, take a moment to connect, laugh and make a memory that will last.

Ultimately, moving doesn't have to be a gloomy and serious affair. By injecting fun and humor into the process, you can turn it into a memorable adventure that you'll cherish for years to come. Embrace the chaos, laugh off the mishaps, and savor the joyful moments shared with your moving crew. Who knew that moving could be so much fun? Happy moving!

​Written by Claudia Schouten Jones, Owner
​Elite Relocation Services


Moving Made Easy: Why Purging is Good for the Soul

7/6/2023

 
I recently flew to LA to help my daughter move her one-bedroom apartment to another apartment three buildings away on the same block. We both thought it was going to be a piece of cake and take maybe three or four hours. Boy were we wrong! I was exhausted by the end of the weekend, had bruises and blisters on my hands and feet, and every part of my body hurt. In addition, as we were nearing the move-out deadline, she wasn’t able to sort through and discard items she no longer wanted. We just threw things into bags and boxes which meant she had to sort as she unpacked, which was not efficient or ideal. On the flight home I thought, ‘How is it possible that I have moved a whopping 30 times in my life so far?’

I’ve moved to different states as well as moved around within the cities I’ve lived in. This was, of course, before I owned a moving company. Whether I hired movers to help with moving or not, the one thing that I most appreciated about the process was the opportunity to purge. It felt so good to rid myself of clutter and to organize my new space in a highly functional way. It is true that whether one lives in a small house or a large house, we tend to fill all of our spaces. For me it tends to be every closet, every drawer and every bookshelf. My last move was from a smaller home to a larger one. Just the other day while I was cleaning, I thought, ‘Wow … How did I accumulate all this stuff? There’s going to be a lot to purge on the next move!’

The truth is that moving to a new home brings with it a sense of excitement and a fresh start. However, it also involves the daunting task of packing up all of your belongings and transporting them to your new abode. This process truly does present the perfect opportunity to declutter and purge the unused items that have accumulated over time. While it may seem overwhelming at first, the benefits of purging unused items during a move are numerous and remarkably refreshing. Let’s explore the reasons why moving is a good time to declutter and how it can positively impact your life.

Streamlining Makes Sense
Make sure you start the packing process early to give yourself ample time for evaluation. As you pack up your possessions, take a moment to look at each item and consider its usefulness and significance in your life. Moving provides a natural deadline to assess the things you own and identify those that no longer serve a purpose. By removing unnecessary items, you can streamline your belongings, making the packing and unpacking process much more manageable. This approach not only saves time and effort but also allows you to start fresh in your new space.

Create a More Organized Environment
Moving offers an excellent opportunity to create a more organized living environment. Clutter tends to accumulate over time, filling up closets, basements, and attics. By decluttering before the move, you can prevent bringing unnecessary items into your new home. This enables you to start with a clean slate and establish organizational systems right from the beginning. As a result, you'll enjoy a more efficient and aesthetically pleasing living space.

Save Time and Money
The more items you have to pack and transport during a move, the more time it will take your movers and the more money it will require. Moving can be a stressful and costly process, but decluttering can help alleviate both. By purging unused items, you can reduce the number of boxes and packing materials needed. This, in turn, can result in significant savings in terms of moving expenses. Additionally, packing and unpacking will be quicker and more straightforward when you only deal with items that you truly need and value.

Benefit Others
Items that are no longer useful to you might just be valuable to someone else. By purging unused items, you have an opportunity to donate them to charitable organizations, shelters, or individuals in need. Your unwanted possessions can find a new home where they will be regularly used and appreciated, helping others while reducing waste. Knowing that your items will serve a purpose elsewhere can add a sense of fulfillment and satisfaction during the moving process.

Embrace a Minimalist Mindset
Moving provides an ideal time to adopt a minimalist mindset. Simplifying your life by removing excess belongings can lead to reduced stress and improved overall well-being. By consciously evaluating what you truly need and value, you can focus on the essentials and let go of the things that no longer contribute to your happiness. This process can help you prioritize experiences and relationships over material possessions, fostering a more intentional and fulfilling lifestyle.

No matter what the reason for moving, it always signifies a new chapter of some sort. By streamlining your belongings, creating a more organized environment, saving time and money, benefiting others, and embracing a minimalist mindset, you can turn the moving process into a transformative experience. So, as you prepare for your next move, remember to seize the chance to let go of what no longer serves you and embark on your new adventure with a lighter and more intentional load.

​Written by Claudia Schouten Jones, Owner
​Elite Relocation Services

To Move or Not to Move: Deciding Between a DIY Move and Hiring Professional Movers

6/29/2023

 
Moving to a new home can be an exciting yet often challenging endeavor. Among the many decisions to be made, one crucial question arises; should you handle the move yourself or hire professional movers? It's a dilemma that many people face when planning a relocation.

Let’s get the obvious out of the way; every move is different. A college student moving one bedroom’s worth of stuff to a new apartment four blocks away will have very different needs from a family of five moving a house full of stuff across country.

These different needs mean that there’s not a one-size-fits-all answer to how you should move.
Let’s explore the pros and cons of both options so you can make an informed decision based on your specific circumstances and preferences.

       The Hidden Costs of Moving Yourself
  •     One of the primary factors influencing the decision is cost. Moving can be expensive, and budget constraints play a significant role. If you’re looking at self-moving, it’s probably because you want to save money. While at first glance a DIY move may seem way less expensive, you probably won’t save as much as you think. It's important to consider the hidden costs, such as truck rental, fuel, packing supplies, and potential damage to your belongings due to inexperience. On the other hand, hiring movers might seem expensive upfront, but they come with the advantage of providing all the necessary equipment, expertise and insurance, minimizing the risk of additional expenses.

    Time and Convenience
  •     Picture this, you’re driving a twenty-six box truck with your car in tow. You’ve been on the interstate for about seven hours when it starts down pouring rain. Traffic slows to a crawl and then stops altogether. Multiple accidents cause the interstate to close. You’re exhausted. You’re hungry. You need to use the bathroom. Your body aches because you’ve never driven a rig that large before. And on top of all of that, your truck is getting low on fuel. You are stopped for more than an hour and it’s getting very late. Because of the delay, you miss the check-in window for your new place and have to find a hotel to sleep in for the night. When you finally open your truck the next day to unload it, you realize that you should have played Tetris more as a kid because you didn’t load your truck properly for transport and many items are now damaged … How much would you be willing pay to avoid an experience like this?

    Moving can be an incredibly time-consuming process. Packing, loading, transporting, unloading and unpacking require a significant investment of time and effort. If you have a flexible schedule, a smaller load, or ample help from friends and family, a DIY move might be a feasible option. However, if you're short on time, have a large household, or lack physical strength, hiring professional movers will 100% save you a tremendous amount of stress and effort. They will handle the logistics (whether moving locally or long distance), allowing you to focus on other aspects of your move. In addition, full-service movers provide various forms of damage coverage.

    Complexity and Expertise
  •     Moving involves more than just carrying boxes. It requires careful planning, efficient packing, and crews that know how to secure furniture and valuable items. If you have limited experience with moving, hiring professionals can provide peace of mind and it can ultimately cost you less in the end. Movers have the knowledge and expertise to handle your belongings with care, navigate through tight spaces, and ensure a smooth transition from one home to another. DIY moves, while manageable for small and straightforward relocations, can become overwhelming and risky when faced with complex logistical challenges.

    Physical Demands and Safety
  •     Moving seems easy, right? Oh your aching back! Maneuvering heavy furniture and lifting bulky boxes can strain your body and increase the risk of injuries if not done properly. Professional movers, like our crews, are trained in the proper techniques to handle heavy loads safely, minimizing the chance of personal injury. They have the appropriate equipment, such as hand trucks and straps, to lift and move items efficiently. If you have health concerns or lack the physical strength required for a DIY move, it's wise to prioritize your well-being and hire professionals to avoid unnecessary physical strain.

    Emotional Considerations
  •     Moving can be a very emotionally taxing experience. Leaving behind familiar surroundings and embarking on a new chapter can be overwhelming, whether for happy reasons like your family is expanding or for sad reasons like illness or aging. DIY moves can provide a sense of control and a personal touch during the process. However, if you're already feeling stressed or emotionally drained, delegating the moving responsibilities to professionals can alleviate some of the burden, allowing you and/or your loved ones to focus on adjusting to a new home and new surroundings.

At the end of the day, deciding whether to move yourself or hire professional movers is a very personal choice and depends on many factors, including your budget, time constraints, expertise, physical abilities and emotional well-being. Assess your unique circumstances, evaluate the pros and cons, and consider the trade-offs associated with each option. While a DIY move might be suitable for some, professional movers, like us, offer a range of benefits, from saving time and effort to ensuring the safety of your belongings. Ultimately, choosing the right approach will help make your move a successful and less stressful experience.

Written by Claudia Schouten Jones, Owner
​Elite Relocation Services


We Are Regulated ... and We Like It

6/5/2022

 
I know what you’re thinking, ‘… said no one ever!’ But the truth is, for our company, one that prides itself on operating ethically and providing the highest level of service to our customers, we really do.

Dozen’s of calls roll in each day and often the first words said are, “I’m just calling around to shop rates.” This is the launching point for us to provide some education about industry regulations in Oregon, the reason behind the regulations, and the importance of them. The regulations are in place ultimately for the protection of the consumer, but they also allow us to run our business in a highly customer-centric way with a focus on providing the best quality experience possible instead of chasing after one gimmick or marketing scheme after another.

After all, choosing a moving company isn’t just about transporting your furniture from one location to another, most of the time it’s about transporting family heirlooms, items that represent cherished memories as well as collectibles and investment pieces that perhaps you’ve worked years to obtain. The regulations, which dictate what we (moving companies with authority to transport household goods) can charge, allow you to choose based on the highest quality of service and best reputation.

You’ll find dozens of “moving companies” online when you look in the Eugene/Springfield area, but currently there are only six that have ODOT authority. The web is like the wild wild west in this way. Google, Yelp and others simply don’t vet businesses that list with them. One postcard and your business is in. A couple of 5-star reviews and your business looks legit! So while you’re calling around to the dozens online, you’re likely to find some offering much lower rates, not realizing that they haven’t gone through the rigors of ODOT requirements to gain authority, nor do they adhere to their standards. It’s important to vet prospective movers during the pre-move screening process by verifying that they are in good standing with the agencies that regulate them. Another good resource to find out if they’ve had complaints filed against them is the Better Business Bureau.

You put your belongings and bank account at risk when you choose what we like to call our ‘local rogue movers’. We’ve all heard the horror stories of shipments being hijacked and held for ransom or thousands of dollars in damages caused during a move and no one who will answer their phone afterward or a storefront to go to for a resolution. These folks often fly under ODOT’s radar and if something goes wrong with your move, you have little to no recourse.

On a national level, the USDOT and FMCSA license moving companies that perform interstate moves (moves that cross state lines). Every interstate carrier has a DOT number as well as an MC number and can be found on the FMCSA website. But remember, any intrastate move within Oregon is governed by ODOT and any mover must adhere to ODOT’s regulations.

The following are just some of the regulations that help protect you when you move in Oregon:

- All moving companies that have been authorized by ODOT have an operating authority number. This operating number must be posted on all marketing materials and the mover’s website. Ask for this number when making your initial contact.

- Moving companies with a valid ODOT number have met state requirements for insurance, safety and financial stability.

- All Moving companies with authority to move household goods in Oregon are listed on the ODOT website at https://www.oregon.gov/odot/mct/pages/householdgoodsmoving.aspx.

- Liability and cargo insurance must be maintained by carriers at all times.

- Criminal background checks as well as health and fitness screenings must be completed and maintained on each employee.

- All moving companies must charge ODOT-approved tariff rates. Discounts, sales, under-estimates and kick-backs are not allowed.

- Moving companies are required to provide customers with a General Information Bulletin for Moving Household Goods in Oregon, which explains the rights and responsibilities of both the customer and moving company.

- A Bill of Lading must be provided to customers on move day. This Bill of Lading is the contract between customer and mover and outlines the charges for services rendered.

- In general, any move within 50 air miles of your city is considered a local move and charges will be based on the number of workers and the hours spent performing the move. Anything outside of this radius and still within Oregon is considered an intra-state move and charges are based on a weight times distance calculation.

- Estimates are always non-binding. At the end of the day, charges will be based on actual hours spent or the weight time distance calculation.

- For local Eugene/Springfield moves, time starts when the crew departs the terminal and ends when they return to the terminal.

- At Elite Relocation Services, we encourage all of our clients and potential clients to reach out to us with questions about regulations, rights and responsibilities and anything else relating to a move. And if you’ve scheduled a move with us, we always provide you with move day tips and reminders to help you prepare. Your comfort is always our first priority.

Written by Claudia Schouten Jones, Owner
​Elite Relocation Services

Ready, set … wait! Are you really ready for your move?

12/6/2021

 
Picture this - crews dispatch at 8 a.m. and arrive at their respective job sites around 8:15 to perform their moves. 8:20 the phone rings. It’s the crew lead for one of the jobs. “Boss, this customer is not move-ready. I’m going to text you some photos.” Ping, ping, ping, the photos start arriving. What we see are garbage bags full of clothing, plastic bins with no lids stuffed with items that are not wrapped, an array of untaped boxes such as grocery store produce boxes, shoe boxes, partially crushed boxes, and a number of items not boxed or packed at all. So we get on the horn to the customer, who by this time is overwhelmed with stress, sleep-deprived and often an emotional wreck. It’s at this moment we realize that the term “move-ready” is not fully understood by everyone.

You might be thinking that being move-ready would simply be common sense, but as it turns out, most folks don’t move very often, some not at all, and there are several things people simply don’t think about until the day of the move when there’s a flurry of activity and no time left to prepare!

Over this last year, more than ever before, our crews have arrived to perform a move only to find that the customer was really not ready. So, in an effort to help our customers and relieve some of move-day stress, we came up with a move-prep checklist, including tips and suggestions to help the move go smoothly.

The following are the most important excerpts from our Moving Guide & Checklist and Move Day Tips & Reminders. For a full list of tips starting one month before your move, visit us online at https://www.eliterelocationservices.com/moving-guide--checklist.html.

Label, Label, Label - Clearly mark every box and container with the room it’s from, its contents, what priority it will be to unpack, whether there’s anything breakable and whether the box is heavy. Use different colors and a consistent format to help identify each box at a glance. Example: Kitchen, Pots and pans, High (priority), or: Office, Books, Low (priority), Heavy. Label cords to electronics or take photos of how they attach so reconnecting them in your new home will be a breeze.

The Cleaner, The Better - Clean dust and debris off of furniture and appliances, especially the tops of items that may not get regular cleaning. We pride ourselves on providing clean equipment and pads. We don't want to bring someone else's dust into your home on our pads and do not want to take yours with us to the next move.

Clear The Way - Make sure walkways are clear and have a rough idea of where you would like furniture placed in your new home.

Do Double Duty - Pack breakables in packing paper or clothing, towels and bedding. Pack lightweight clothes, towels or linens in dresser drawers. If your dresser is antique, fragile, made of composite material such as particle board or is in an area of your home that is difficult to maneuver out of, the extra weight in drawers may put unusual torque on that dresser, so we suggest all drawers be empty.

Be Box Smart - Be sure to use appropriate boxes for their contents. Boxes made for moving and packed well can make all the difference in the protection of your belongings. Containers to avoid as they may not withstand stacking and/or the rigors of transport are: plastic totes, garbage bags, shoe boxes, used boxes that are partially crushed and/or have been exposed to moisture. Make sure boxes are taped along all seams. Find the perfect fill. Don’t overstuff a box, and don’t make it too heavy to safely lift and carry. Try to pack contents firmly so items don’t shift and so the box can be stacked without crushing inward. Pack heavier items in smaller boxes. Lighter items can go in bigger boxes.  Heavy boxes are hard to carry.  Trust us.

Avoid Spillage - Pack items such as toiletries, soap containers, jars, etc. in plastic bags, and make sure to stand them upright in a box, then clearly mark the box as containing liquid items, and note which end must remain up.

Take it Apart - For anything that has to be disassembled, keep all the parts together. Put screws, bolts, brackets, curtain rings, etc., in plastic ziplock bags and pack them in a box marked "Parts Box" so that all of your parts will be easy to locate. Furniture with glass shelving should have the glass removed and boxed if possible.

What We Can’t Haul - Plan to haul flammable or caustic liquids or combustible items such as household aerosols, weapons and ammunition yourself.

Pack a Suitcase - Pack a bag with all your daily essentials as though you were going on a trip or vacation. That way you’ll have a change of clothes and all your necessary toiletries, medications and personal items handy when you get to your new place, without having to rummage through boxes.

Mind Your Littles - Make any necessary arrangements for your children or pets on move day. Line up babysitting or daycare for children and boarding or pet-sitting for pets the day(s) of your move. If children and pets are onsite during your move, (for their safety and the safety of the crew) please ensure they are safely away from movers, trucks and equipment.

Be Available - Make sure someone is at the house while the crew finishes loading. If you leave before everything is loaded, you won’t be able to do a final walkthrough to make sure everything that should be moved is on the truck.
Paying for Your Move - Payment is due when your items are delivered to your new home.

With these tips, you’ll be more than ready for your move and move day will be stress-free!

Written by Claudia Schouten Jones, Owner
Elite Relocation Services

Fall Moving: Tips to Help Your Family Transition Smoothly

9/8/2019

 
Fall Moving: Tips to Help Your Family Transition Smoothly
Fall can be a great time for moving. The sweltering heat of summer is over, peak season has passed so there’s more scheduling flexibility, and school is back in session so routines have become regular again. But, moving in the fall can be more difficult with school age or little children. They know all of their classmates and teachers, are into a school/activities routine and fall holidays are fast approaching.

You can make moving fun for your family however and there are ways to turn sad goodbyes and missed activities into happy hellos and exciting new adventures. These simple tips will help you and your littles survive fall moving.

Plan Well In Advance of Your Move
Make sure you secure your move date(s) and plan ahead for things like inclement weather, colder temps and messy walkways. At Elite Relocation Services, we have full home protection kits that include doorway and banister pads, floor runners and mask for your carpets and hardwoods as well as furniture pads and shrink wrap to protect your furniture. It’s a good idea to sweep outdoor walkways so they are free of leaves and debris just before the moving crew arrives.

Start packing months (not weeks) earlier than you think is necessary. If it takes you twice as long to get out the door now than before you had kids, it will take twice as long to pack up your house, no matter how small it is. Gather packing supplies and start little by little, like with things already in closets. You can tuck those packed boxes back into closets until closer to move day. Also consider packing boxes at night when your children are asleep. Plan playdates for your children on move day so they are occupied with something fun. Out of sight, out of mind for your young children.

And on that note, donate or sell items at night. Pack your Goodwill piles into the trunk of your car at night so that you can drop them off the next day without your children spotting that one toy that was in the back of the closet that they never play with. You know they will decide it is their favorite toy if they spy it.

Use color coded duct tape for marking the boxes of each child’s room. This way there will be no confusion on which room they belong to. Let them help unpack their boxes in their new rooms.

Make Connections and Plan Activities in Advance
Contact your children’s new school(s) and find out who their teachers will be. Get in touch with the teacher and ask if they might send your child a note welcoming them to the school.

Look into churches, community organizations, parks or playgroups in your new neighborhood and plan some visits after (or before if possible) your move. Also check out what fun fall and winter activities are going on in your area. This will help your children to visualize the positive things about their new home.

“See You Later” Instead of “Goodbye”
With technology today, staying in touch with friends is easier and easier. Work with parents of your children’s friends to encourage them to stay in contact. This can be through more traditional methods like letter writing and phone calls, but it can also be through face-to-face contact like FaceTime or Messenger. Moving doesn’t mean your children have to say goodbye altogether and, with nurturing, sometimes the best friendships are those that begin when we are young.

Make Moving a Fun Event
Make a fun craft activity by having your children decorate a box with pens or stickers and then pack all of their special toys into it. This will make spotting their special box easy when it comes off of the moving truck and into your new home, and it gives them a sense of ownership and being a part of the move process. Leave this box out until the morning of move day so they have their favorite things all the way up to the big day.

Have a Few New and Exciting Surprises
Purchase a few new toys for the move and plan a visit to their favorite family restaurant to keep up morale. Put together a little welcome basket filled with a few new items and place it in their new room. This can be as simple as some new bath toys, vinyl cling decorations for their bedroom windows or a new stuffed animal or throw pillow for their bed.

Give Yourself and Your Kids a Break
Moving is psychologically and emotionally exhausting. It can takes weeks and even months to fully recover. Make sure you allow yourself and your kids to run through the emotions, both happy and sad. Practicing kindness is the best gift you can give to yourself and your children.

Written by Claudia Schouten Jones, Owner
Elite Relocation Services

New Home for the Holidays?

11/30/2018

 
It’s the most wonderful time of the year…for relocating! At Elite, we are excited for the holiday season and our crew is looking forward to bringing all the cheer they can into your new home. While we may not be there to help decorate the tree or string the lights, we do have suggestions to help you manage the stress of adding a move into the holiday mix.

Budget Early
With all the travel and gift-buying expenses that normally add up during the holidays, it can already be difficult to stay on budget. Add in all the expenses associated with moving - from boxes to packing material, and you may need to look at tightening your belt. Get an estimate for your move and work out your budget well in advance and then set aside a certain amount each week leading up to your move so you’re well-covered.

Plan Ahead
This is the golden rule for moves all year round but it is especially helpful when the season becomes a snow globe whirlwind of events and activities. Stay in touch with us about changes to your move plan. For instance, if you originally planned to pack yourself and are simply running out of time and need assistance, let us know and we’ll do our best to schedule time to help finish your packing. We’re here to help so if you make a list, we’ll check it twice!

Donate
A large part of moving is getting rid of the junk you’ve had lying around the house for years. You’re also likely to find things like toys and clothes that your family has outgrown, along with electronics and furniture you no longer use. Not only is it a great time of year to donate these items, but you can write those donations off when it’s time to do your taxes.

Pack Smart
The last thing you’ll want to do is be packing during the already busy holiday. Usually, you’ll have at least a month’s notice before moving day. While it can be tempting to put your packing off, make a list and aim to get one room packed each week. That way the move will feel less overwhelming, particularly if you’re also trying to visit family and friends over the holidays.

Hire Us to Do the Packing
Let’s be honest, you have enough wrapping to do already. Why not reserve our professional packing crew for a stress-free pack? Everything from fine china to flat screen TVs can be padded and packed to prevent damage. Need it done the day before the big move? Let’s get you on the schedule for a prior day pack. If it’s just your kitchen that could use a helping hand, we’d be happy to do a partial pack.

Prepare for the Weather
Obviously, the weather for your holiday move is outside of your control. If you’re relocating to or from the hills or mountainous areas, you’ll need to be prepared for cold (sometimes freezing) temperatures. From white-out blizzards to icy roads, the holiday season can mean challenging weather conditions. When you’re packing, use as many waterproof plastic bins as you can. Stock up on winter-ready clothes and proper moving supplies to deal with the worst possible weather conditions. Don’t forget to make sure your electricity and heat are already turned on in your new house before you arrive.

Make sure You’re Protected
The weather outside is frightful, but your brand new hardwood floors are so delightful. While we always provide home protection to keep your floors, walls and banisters clean and scratch-free, having us perform a visual survey of your locations and alerting us in advance to unusual entryways, steep driveways or icy walkways is helpful so we can adequately prepare for your move day.

Be Safe
Sadly, robberies and home invasions tend to increase during the holiday season. According to the FBI, each November and December, more than 400,000 burglaries take place. 60% of burglars surveyed said that if they noticed a home alarm system, they would look for another target instead. To safeguard your new home, be sure to set up your security system before you move in. You’ll need to arrange this with your security system provider a few weeks before you move so they can install your system and ensure it’s working before moving day.

Get in the Spirit & Make it Fun
Regardless of the stress of holiday moving, find the time to sneak in some fun. Let the kids know that Santa will still be able to find them. Take the time to relax and have a family dinner after long days of packing. Put on some holiday music while you’re packing and talk to the kids about how nice the holidays will be next year in the new house. If your appliances and kitchen supplies are already packed, many hotels offer a sit-down Christmas lunch and dinner which can take the pressure off. Most importantly, give yourself a break and enjoy the season!

Let us Help
If you’re just starting to plan your holiday move, we’d love to help. We know how stressful it can be to relocate over the holidays, and our experienced team will do everything they can to make your move as easy and smooth as possible.

Written by Claudia Schouten Jones, Owner
Elite Relocation Services

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